WEBSITE TERMS AND CONDITIONS
JAPWAREHOUSE.COM PTY LTD ABN 65 469 326 915
These terms and conditions govern your use of our website. Please read the terms in full before you use this Website. If you do not accept these terms, please do not use this Website. Using the Website implies that you accept these terms. We do occasionally update these terms so please refer back to them in the future.
Ownership of copyright & Treademark Notice
The copyright of this website and the material/trademarks on this website (including without limitation the text, computer code, artwork, photographs, images, music, audio material, video material and audio-visual material on this website) is owned by JapWarehouse.com pty ltd pty ltd and its licensors.
JapWarehouse.com pty ltd grants you a license to:
View this website and the material on this website on a computer or mobile device via a web browser;
In accessing these web pages, you agree that any downloading of content is for personal, non-commercial reference only. No part of this web site may be reproduced or transmitted in any form or by any means, electronic, mechanical, photocopying, recording or otherwise, without prior permission of the Website Owner.; and
print pages from this website for your own [personal and non-commercial] use.
JapWarehouse.com pty ltd pty ltd does not grant you any other rights in relation to this website or the material on this website. In other words, all other rights are reserved. The automated and/or systematic collection of data from this website is prohibited.
Type or Graphical errors
In the event a product is listed at an incorrect price or with incorrect information due to typographical error, error in pricing, product information or images received from the supplier or manufacturer, JapWarehouse.com pty ltd shall have the right to refuse or cancel any order placed for product listed at the incorrect price and or information. A revised total will be offered to the client/customer, and it is up to them, if they accept the new total for the order to proceed.
Order Cancellations & Returns
NOTE: As some parts are ordered direct from the manufactuer, in some cases parts ordered can not be cancelled and no refund can be given. Any product ordered from the manufactuer which is awaiting payment can be canceled with JapWarehouse.com pty ltd with no charge to you the customer. Once an order is in processing, pre shipping or completed stage there can be no cancellation.
Please ensure your order is correct after it has been confirmed and before transferring your payment. In the case of a applicable cancellation, credit may be provided via store credit or refund into your account.
New Products may be returned only if found to be faulty. Product fault's should be reported to JapWarehouse.com pty ltd immediately so that arrangments can be made for replacement item/s issued. As some parts/items are purchased direct from the manufacture, manufactures warranty on those parts/items applies, and parts/items must be sent back to japwarehouse.com pty ltd in the same condition recieved so that we can proccess any issues promptly.
We at JapWarehouse.com pty ltd always pack the product/s carefully and with care, to avoid any damage while shipping. All items are thoroughly inspected before shipping, and are shipped in perfect condition. However if in any case you do recieve any product damaged, caused by transit/delivery you must notifie JapWarehouse.com pty ltd within 24 hours of receipt of goods. Damage caused by incorrect installation, or product miss handling, will not be covered by the product warranty. Returns on electrical items/products will not be accepted. JapWarehouse.com pty ltd liability is restricted only to the replacement of any goods purchased through us, which are proven to be faulty or defective, either due to defective workmanship or materials. All goods being returned to JapWarehouse.com pty ltd must be in new and un-used condition, no marks what so ever, and be returned in the original undamaged packaging. A receipt must also be included with the returned goods as a proof of purchase, showing the JapWarehouse.com pty ltd invoice number, date of sale, and details of the goods purchased. Goods being returned for credit must be returned within 7 days of purchase, and will be subject to a 25% restocking fee. Some Used items are not permitted to be returned. In the situation of a return all postage is paid by you the customer. Warranty does not include Labour.
NOTE: All packages MUST be inspected Prior to expectance from the Freight Company, in order to make any claims on damages from freight delivery. It is you, the buyer’s responsibility to make freight claims once the product has made the departure from our facilities. JapWarehouse.com pty ltd accepts no responsibility for the goods delivered by transport authorities, couriers, logistics companies, nominated agents etc, once JapWarehouse.com pty ltd has obtained the third party receipt for the goods.
Shipping Methods and Costs
JapWarehouse.com pty ltd use various couriers and transport companies to dispatch order. From within Australia we use the services of, Couriers Please, Hunter Express, Fastway, Mainfreight, Australia Post Registered & Express, and local couriers for the Melbourne Metro area. For orders dispatched from Japan we use the services of Japan Post, EMS, TNT, DHL, Fed Ex and various other shipping companies. Pricing depends on the item/s and size. The main reasons for using professional couriers are quick prompt deliveries (generally next business day delivery within Australia) and each parcel is traceable with its own tracking id on the repective shipping company website.
Orders that are sent via regular post such as the services with Australia post will take longer and generally do require to be registered which means id sighting and signature is required upon receiving of the item to be more safe and secured. Items that are sent via normal post are highly recommended to be insured if the items are valued over $100.00. Australia Post does not have an online tracking system for their methods of delivery. In some cases however products maybe dispatched directly from suppliers to our customers to shorten the turnaround time of orders. In these cases the shipping method used will be that of the supplier, usually Express Post, Road Express or via Couriers either chosen by you or the supplier.
Insurance is available but generally not in the price, due to items generally being sent via express couriers and are traceable by the couriers. We make it optional for orders to be insured if you like but the costs are extra and it varies depending on each logistical company.
All products sold by JapWarehouse.com pty ltd are only subject to the manufacturers warranty. Manufacturer warranty will not be honored if the customers mishandling, abuse or faulty installation causes the defect. If a product is deemed faulty, The purchaser will pay for all shipping costs. JapWarehouse.com pty ltd will only accept a warranty return if the purchaser supplies a receipt of installment from a licensed automotive engineer. Parts installed by a non licensed automotive engineer will render the warranty claim as void. Most Japanese high performance parts come with their own factory warranty for a limited period from the date of purchase. If the product comes with a warranty card, you must keep it with you at all times in order to make a claim if you need to. The duration of warranty depends on each product and brand.
Warranty covers only the product itself when it has been used in proper manner/way, and does not cover the engine or any other componant relating devices damaged by the product. We JapWarehouse.com pty ltd are not responsible to any damage(s) or incident(s) on your car or vehicle BY MISUSAGE OF THE PRODUCT OR AT A RESULT OF AN ACCIDENT.
The goods/items supplied by JapWarehouse.com pty ltd are designed for RACING USE ONLY and may never be used on the public roads in Australia (or your country). It is your/the customer(s) responsibility to check with the appropriate local legal governing authorities within your/their country on the use of these products on public roads. RACE USE ONLY.
JapWarehouse.com pty ltd has no risk assumed therefore the purchaser assumes that risk on receipt of items or invoice.
Used Petrol Engines (except Rotary or performance engines, or if otherwise specified) have a specified day warranty from date of purchase, only when used in standard driving conditions (Warranty does not include Labour) Timing Belts, oil, oil filters, oil seals, spark plugs and all consumables are not covered under warranty and must be checked or replaced by customer. Parts damaged as a result of timing belt breaking are not covered by warranty.
Used Engines are sold as is long bare; or as requested, any accessories that maybe fitted are not covered under warranty. Correct oils arid coolants must he used and kept at correct levels, and in the case of engine replacement the radiator must he checked and flushed otherwise all warranties will become null and void.
Panels, lights, interior parts etc, are sold as inspected and will only be accepted back if incorrect model is supplied and are returned in the same condition as sold. No Seals, oil seals, hydrolic seals, oil filter, belts or any consumable of the sort if covered for any second hand product, gearbox, automatic tranmission, motor or part.
Electrical Components are only guaranteed when a qualified electrician has inspected the vehicle and diagnosed the faulty component. We cannot warranty our electrical components if other sections of your electrical system are causing our component to deteriorate prematurely.
All warranties will become null and void if defect or failure of parts are a result of:-
- Insufficient or incorrect lubricants or coolants
- Misuse, Overloading, Accidents or Negligence
- Failure to carry out proper maintenance
- Unauthorized Repairs, Alterations or Dismantling
- Improper installation or application
We at JapWarehouse.com pty ltd do not provide any warranty on the products that are manufactured by another manufacturing company apart from JapWarehouse.com pty ltd own products JW componants.
Aftermarket performance parts come with their own factory warranty for a limited period from the date of purchase. If the product comes with a warranty card, you must keep it with you at all times in order to make a claim if you need to. The duration of warranty depends on each product and brand. The freight cost to and from the manufacturer and any other delivery or unforseen costs will have to be paid by you/the customer. The product warranty only covers the product itself when it has been used in proper normal way, and does not cover the engine or other relating devices or equipment damaged by the product.
We are not responsible to any damage(s) or incident(s) on your car or vehicle BY MISUSAGE OF THE PRODUCT OR AT A RESULT OF AN ACCIDENT.
* The goods supplied by JapWarehouse.com pty ltd are designed for RACING USE ONLY and may be never be used on the public roads in Australia (or your country). It is your/the customer(s) responsibility to check with the appropriate local legal governing authorities within your/their country on the use of these products on public roads.
JapWarehouse.com pty ltd has no risk assumed therefore the purchaser assumes that risk on receipt of this invoice.
Terms & Conditions
Goods supplied on the invoice remains the property of JapWarehouse.com pty ltd until this invoice is paid in full.
To approved customers only our trading terms are Strictly Net 14 days from the date of invoice/statement.
Acceptance of goods is the acceptance of all these term and conditions.
Goods are sold at prices ruling on the date of delivery, irrespective of the date of order.
Goods attract services taxes and other statutory charges and will be included on invoice where applicable.
JapWarehouse.com pty ltd accepts no responsibility for the goods delivered by couriers, transport authorities, logistics, nominated agents or the like once JapWarehouse.com pty ltd has obtained the third party receipt for the goods.
JapWarehouse.com pty ltd’s liability is restricted only to the replacement of any goods supplied by us which has been proved to have failed due to either defective workmanship or materials and has been deemed by the manufacturer to be defective which does not extend to any damages direct, contingent.
Prices and Payment Method
Payments for orders placed on our website are currently only accepted in the form of Direct Bank Deposit, and Instore Cash, Pay on Pick Up.
All prices listed in our website, advertisement/s and/or catalog do not include shipping & handling charges. For all orders, direct deposit, or instore payment only is currently accepted. Bank Deposit details will only be provided when your order has been placed. Customers should note that payments made using the direct deposit method can on occasions take up to 2-3 business days to clear, and only after this time will your order be dispatched from our warehouse. Following receipt of your order payment, we will then courier/ship/mail/deliver the item/s to you as per the delivery and contact information you had provided us in your account details. It is your/the customer’s responsibility to check that your account details are entered online correctly and up to date prior to placing any orders. If the your order was made via the phone or fax it is also your/the customer’s responsibility to check that your delivery and contact details are entered correctly and up to date prior to placing any orders. If you have a query or concern regarding your order status or progress, or any issues, please feel free to contact us and we will make every effort to reply back, as quickly as possible.
All prices and descriptions are subject to change without notice. Upon the placement of your order the total cost will be provided. In the case of a system error please email your order details to firstname.lastname@example.org.
NOTE: Products marked from MAZWORX or state "*Price subject to currency fluctuation, shipping costs and taxes. PLEASE NOTE all mazworxs products are in USD prices. For more information please email us." are products from International Suppliers and do require individual pricing. DO NOT ADD THESE ITEMS TO THE SHOPPING CART. Email us your interest and we will quote accordingly.
All item/s remain the property of JapWarehouse.com pty ltd until paid for in full.
Please note that all pricing is displayed in AU dollars unless otherwise sepcified on the product description. All delivery rates are also calculated for Australian residance. JapWarehouse.com pty ltd send prodcuts internationally on a regular basis. Any item/s can be sent using one of the many sea and air freight companies available. If you have your on international freight company that you use or have an account with, we can also package the goods for you to organise shipping to you the customer, or to another requested address.
NOTE: Customers outside Australia MUST contact our sales department for a quotation/shipping estimate BEFORE placing any order online. Any duties/taxes assoiated with the shipping/entry of your goods to your country, and or any customs clearnace and or taxes are the responsibility of you/the customer. In the event that an International order is placed online, please note that the calculated shipping/delivery cost may be incorrect, a JapWarehouse.com pty ltd staff member will contact the you/the customer via email to advise of any additional shipping/handling costs which may be payable before the order is dispatched.
It is your/the customer’s responsibility to check that your account, and contact details are entered online correctly and are up to date prior to placing any orders.
If you have any question or concerns, please do not hesitate to contact us, and we will do our best to assist you.